Hualuxe Shanghai Twelve At Hengshan Hotel, Shanghai
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Key details
About the Hotel
12 Hengshan Road,
Shanghai,
China,
200031,
Shanghai Municipality
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Choose your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Premium Queen Room
Max:
2 persons
595 sq. feet
Bed options:
2 King Size Beds
room details
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Premium King Room
Max:
3 persons
595 sq. feet
Bed options:
1 King Size Bed
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Price and Room Availability
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Getting around
Comprehensive guide to transport options for seamless travel
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
General
- No smoking on site
- Wi-Fi
- Free parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Baggage storage
- Locker room
- Elevator
- Currency exchange
- Barber shop
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness center
- Yoga class
- Sports trainer
Services
- Room service
- Housekeeping
- Car rental
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Bar/ Lounge area
- Packed lunches
- Special diet menus
Business
- Business center
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Children's menu
- Children's pool
- Water slides
- Children's play area
- Kids club
Spa & Leisure
- Sun terrace
- Garden area
- Spa & wellness center
- Turkish bath
- Steam room
- Jacuzzi
- Massage
- Hot spring bath
Room features
- Air conditioning
- Heating
- Terrace
- Tea and coffee facilities
- Ironing facilities
Media
- In-room computer
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Location
12 Hengshan Road,
Shanghai,
China,
200031,
Shanghai Municipality
Map view
12 Hengshan Road,
Shanghai,
China,
200031,
Shanghai Municipality
City landmarks
3 East Zhongshan No 1 Rd; 3 中山东一路
The Bund
3.3
mi
Garden
Yu Garden
3.1
mi
210弄 Taikang Rd
Souvenir shopping
1.3
mi
Puxi Central
Former French Concession
1.9
mi
Pagoda
Jing'an Temple
1.4
mi
Former Residence of Soong Chingling
4000 ft
Tower
Oriental Pearl TV Tower
3.8
mi
Museums
The Shanghai Museum
2.2
mi
Mall
Tianzifang
1.6
mi
Events
Shanghai Exhibition Center
1.5
mi
2 blocks btwn Taicang
Xintiandi
1.8
mi
Museums
Shanghai Museum of Arts and Crafts
2600 ft
Parks
Xujiahui Park
4100 ft
Lyceum Theatre
1.3
mi
No.1843 Huaihai Middle Road
Soong Ching-ling Memorial Residence
4100 ft
Museums
Shanghai Entomological Museum
3400 ft
Guangyuan Road
Xujiahui Business Circle
3100 ft
53 Hengshan Rd; 衡山路53号
Community Church
2800 ft
53 Hengshan Lu
International Cathedral
2600 ft
Shanghai International Tennis Centre
4100 ft
Xujiahui St. Ignatius Catholic Cathedral
1.2
mi
Gallery
Shanghai Propaganda Poster Art Centre
1.9
mi
Parks
Fuxing Park
1.5
mi
St.Ignatius Cathedral Shanghai
1.2
mi
Hengshan Road
Hengshan Leisure Street
4700 ft
Jiashan Saturday Market
4500 ft
No.24 Lane 637 Changle Road
Chinese Printed Blue Nankeen Exhibition Hall
4800 ft
Shanghai International Chapel
2300 ft
Mall
Ferguson Lane
1.4
mi
Nearby
James Cohan
1000 ft
Restaurants
Tops & Terrace
600 ft
12 Hengshan Road
CRAFTED By bistro burger
100 ft
Room 101
1001 Nights Restaurant
700 ft
2/F
Shari Modern Japanese cuisine
600 ft
No.630 Yongjia Road
JunYue Hotel
700 ft
YongJia Road 628
Garlic
2500 ft
No.698 Yongjia Road
Zapata's Shanghai
1900 ft
No.11 Dongping Road near Hengshan Road
Reviews and Ratings
Reviews from guests about their experience.
84%
loved their spa retreat and can’t wait to return.
8.4/10
Great
Rooms
7.8
Location
7.4
Service
6.6
Dining
5.6
Ella
United Kingdom,
March
2025
5.6/10
My stay at Hualuxe Shanghai Twelve At Hengshan was overall quite enjoyable, marked by its elegant design and high service standards. The spacious rooms were beautifully decorated, blending modern comfort with elements of traditional Chinese culture. However, I did encounter some service hiccups, such as the slow refill at breakfast. The hotel's location is superb for exploring the city, but the lounge area could use some renown adjustments for a more private experience.
Rooms
10.0
The room was spacious and elegantly decorated with modern amenities, creating a very comfortable atmosphere.
Service
8.0
While the service was generally warm and attentive, I did experience some inconsistencies, such as the delayed refilling of food at breakfast.
Location
9.0
Situated centrally in the French Concession area, it was convenient to explore local restaurants and bars, making it an excellent spot for an authentic Shanghai experience.
Dining
7.0
The food was more sophisticated than average, though I felt some dining options didn't quite meet the high standards expected for this hotel.
Facilities
8.0
The hotel offers a variety of facilities including room service and a gym, though I found the gym could use more staff and better-maintained equipment.
Mark
United Kingdom,
January
2025
5.4/10
I had a wonderful stay at Hualuxe Shanghai Twelve At Hengshan. the staff was incredibly warm and professional, making me feel welcome. My room was spacious and had a beautifully designed bathroom, but I was somewhat disappointed with the overall decor. The location in the French Concession was nice, although it felt a bit removed from the more touristy areas of Shanghai.
Rooms
7.0
My room was very spacious and featured an impressive bathroom with modern design. but the main room decor felt underwhelming compared to my expectations.
Service
9.0
The service was warm and attentive. and I appreciated the quick response to my room service request. The staff at check-in was particularly excellent.
Location
8.0
The hotel's location on Hengshan Road offered a taste of authentic Shanghai. it's close to nightlife options, yet not in a major tourist hub. I enjoyed the unique character of the French Concession.
Dining
6.0
Dining options were sophisticated, although I found them a bit expensive for what they offered. it didn't quite deliver a 'wow' factor during my meals.
Facilities
7.0
The hotel had good facilities, though I found it odd that I needed to purchase a swimming cap for the pool. it felt a bit unwelcoming given the quality of the hotel.
Georgia
United Kingdom,
December
2024
7.4/10
I had high expectations for my stay at Twelve At Hengshan, but the experience was quite underwhelming. The lobby is stunning, yet the room itself fell short of luxury standards, though the bathroom was a redeeming feature. Service was inconsistent, especially the response to my requests, which left much to be desired.
Rooms
6.0
The room was spacious, but the decor lacked the luxury feel I anticipated. While the bathroom was nice, the overall maintenance was disappointing, with issues like a non-working kettle and a stained carpet.
Service
5.0
Service at the hotel didn’t meet the high expectations of a luxury hotel. The concierge was not helpful when I needed restaurant recommendations, and the front desk staff didn’t handle my concerns with the professionalism I expected.
Location
8.0
The hotel's location in the French Concession area was a highlight. It’s in a lovely neighborhood with access to the subway, which was very convenient for exploring the city.
Dining
5.0
I found the dining options a bit disappointing. While breakfast was included, the selection was limited, lacking fresh fruits and cheeses, and the service was slow at the restaurant.
Facilities
5.0
Facilities like the pool were not operational during my stay, and the health club lacked basic amenities. This was quite frustrating, especially for a hotel of this caliber.
Jennifer
United Kingdom,
November
2024
7.0/10
I had a mixed experience during my stay at Hualuxe Shanghai Twelve at Hengshan. The hotel has a unique and peaceful atmosphere with spacious, well-maintained rooms, but I found the service to be inconsistent and at times quite frustrating. While the location is convenient, it also seems to lack vibrancy compared to other areas in Shanghai.
Rooms
8.0
My room was large, clean, and beautifully designed with modern luxury features. The bathroom included a separate tub and shower, which was a nice touch. However, I was disappointed with the kettle that didn't function properly and the bedsheets that had holes.
Service
5.0
I encountered significant issues with the service. Room service took far too long, and my requests for basic items like an ice order were met with delays. When I raised concerns about my room upgrade mix-up, the response from management was lackluster and did not meet my expectations for a hotel of this caliber.
Location
6.0
The location is strategic, right above the subway station, making it easy to get around. However, it's not close to the more bustling tourist spots, which made it feel a bit isolated at times.
Dining
5.0
Dining options left much to be desired. The breakfast buffet offered a decent variety, but overall, I found the food quality not impressive, especially considering the prices.
Facilities
7.0
The facilities were good, with a nice gym and pool, which I appreciated. However, I did have trouble with WiFi and phone reception during my stay, which was quite inconvenient.
Victor
United Kingdom,
October
2024
5.6/10
My stay at Hualuxe Shanghai Twelve At Hengshan had its ups and downs. The location isn't super convenient as it's not in a major tourist area, but I loved how clean and elegant the hotel felt. However, the service was spotty at times, with a few staff seeming a bit unfriendly. Overall, it was a decent experience, but there's room for improvement.
Rooms
8.0
I found my room to be spacious and comfortable, which is great! The drinks in the fridge were a nice surprise and added to the experience, making it feel a bit luxurious.
Service
6.0
While some staff were courteous and accommodating, I encountered a few who seemed a bit disengaged. It made check-in a bit of a hassle and not as welcoming as one would expect for a luxury hotel.
Location
6.0
The hotel is nestled in a quieter area and is quite a distance from major tourist spots. However, there are a bunch of cool restaurants and bars just a short walk away, which is convenient.
Dining
5.0
Dining options were a bit underwhelming for a five-star hotel. The breakfast was okay, but I expected something more impressive given the hotel's reputation.
Facilities
7.0
The sauna and steam area were spacious and offered a good relaxation spot. However, I was surprised at some facility limitations, like needing to rent a swimming cap for the pool.
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